Shipping & Delivery Information
All goods are shipped via Sendle or Australia Post.
Your order will be dispatched within 48 hours (working days) after placing an order on our website.
According to Sendle, deliveries to nearby cities within 2-3 days. Sendle does not currently offer an express or guaranteed overnight delivery service.
Once the order dispatched we will provide you with the tracking number. We have no control over the third-party courier service and we will not be held liable if the delivery is late.
Returns & Exchange Information
If you are not completely satisfied with your purchase, you may return unused products within 14 days of the original purchase date for a full refund of the purchase price, minus the shipping charges or return unused merchandise within 15 days of the original purchase date for a product exchange.
Please allow 3-4 business days for us to process your return. Please allow 5-10 business days to see the credit back on the credit card or bank account.
Please return your unused merchandise by following the guidelines below:
- The original purchase receipt is required and please keep a copy for your record.
- In original packaging, in new or unused condition. Used or damaged items will not be accepted.
- Shipping charges are non-refundable unless the product arrived damaged or the incorrect product was shipped.